Absolootly Mad Mega Moolah
A fantastical adventure powered by jackpot magic — Absolootly Mad Mega Moolah awaits.
❱❱
Frequently Asked Questions - Ruby Fortune - NZ
Welcome to the FAQ page for the Ruby Fortune online casino – New Zealand’s favourite destination for all online gaming things! Here we have listed the most common questions that you may ask. But your query is not listed here, contact us and we will get back to you ASAP.
Immortal Romance II
Enter a gothic realm where each spin unravels a new layer of mystery.
❱❱
Wolf Blaze Megaways
Feel the blaze of the wild as the hunt intensifies in Wolf Blaze Megaways.
❱❱
Registration
How do I register?
Tap the drop-down in the top right, select “Create Account,” fill in your details, and hit “Register.”
How old do I need to be to gamble online?
You must be at least 18 years old to take part in online gambling in New Zealand, including playing pokies.
What is the minimum amount I need to deposit to play?
A minimum deposit of 20 credits is required, but you can also try the game for free in Guest mode.
How does the Guest account work?
Guest mode lets you play most games for fun or practice, and your Guest account never expires. To play for real money, you’ll need a Real Account.
Logging in
How do I login and play games online?
After creating an account, deposit funds using approved payment methods. Promotional bonuses may apply to your deposits.
What is my account number and password?
Your password is case-sensitive. If you forget your login details, contact support for identity verification and assistance.
I tried to log in, but nothing is happening?
Check that your login details are correct. You can reset your password or contact support for help.
Deposits
Do online casinos take New Zealand dollars?
Yes, NZD deposits are supported.
How do I deposit money into my gaming account?
You can use Visa, Mastercard, Visa Debit, bank transfers, iDebit, Skrill and Neteller.
Are there special benefits to being a Real Player?
Yes. Banking features such as deposits and withdrawals are only available to Real Players using real money.
Wagering
Which games can I use my Sign‑Up Bonus on?
100% contribution: • All Slots • Scratch Card games • Re-spins on pokies count as 10% 8% contribution: • Video/Power Poker (except All Aces + Jacks or Better) • All non‑Classic Blackjacks 2% contribution: • Classic Blackjack • All Aces • Jacks or Better 0% contribution: • Baccarat • Craps • Red Dog • Gamble feature bets • Multiplayer tournaments
9 Blazing Diamonds Wowpot
Dazzling diamonds and blazing wins — WowPot transforms every spin into jackpot potential.
❱❱
Three Wheel Roulette
Triple the wheels means triple the thrill in Three Wheel Roulette.
❱❱
9 Masks of Fire
Unmask blazing wins as 9 Masks of Fire sets the reels alight.
❱❱
Withdrawing
Is there a limit on how much I can withdraw?
No. There are no withdrawal limits at Ruby Fortune.
Can I withdraw my Sign‑Up Bonus in cash?
No. Bonus funds cannot be withdrawn. Only winnings can be withdrawn after meeting wagering requirements.
Are there any restrictions on withdrawing?
Yes. Withdrawals are reviewed for irregular play such as hedge betting or placing very large single bets relative to your bonus.
What is a source of wealth request?
For AML compliance, players may be asked to verify the origin of their funds using documents such as: • Bank statements • Payslips • Business accounts • Records of asset sales • Divorce settlements • Inheritance documentation All information is treated confidentially.
Security
Is it safe to play with real money online?
Yes, provided you play at reputable casinos like Ruby Fortune.
Is it safe to use my credit/debit card at an online casino?
Yes. Banking data is stored securely using advanced encryption and firewall systems.
Is my credit card number safe with you?
Yes. Your personal and banking details are protected and can only be accessed using your Real Account number and password.
Are my account number and password secure?
Yes. Ruby Fortune uses 128-bit encryption and assigns each player a unique ID number.
Wacky Panda
General Information
How do you ensure the legal age of the patrons?
Ruby Fortune verifies card ownership and ensures each player uses their own account, preventing underage use.
How fair are your games?
Ruby Fortune works with leading software providers and ensures all wagers are auditable for fairness.
What happens if I lose connection to the server?
Your game balance updates automatically. If a bet cannot refresh, the unfinished round will resume when you reconnect.
Why do the pokie machine wheels keep spinning?
This is caused by slow internet. The server controls all outcomes and your result will process correctly once the connection stabilises.
Why won’t the cards flip over during a game?
This is also due to connection issues. The server holds your wager until the action can complete.
What is Return to Player (RTP)?
RTP reflects expected long-term average returns. For example, 96% RTP means you win an average of $0.96 for every $1 wagered.
How do I access the Welcome Bonus?
Your first three deposits are each matched 100% up to NZ$250, totalling NZ$750 in bonus credits.
What other promotions do you have?
Ruby Fortune offers Daily Deals, email promotions, mobile notifications, in-game bonuses, and a Loyalty Club.
How do I access support if I have any other questions?
Support is available via live chat or email.